Top VoIP Phone Features You Should Look For

With remote work rising, employees need features supporting mobility and flexibility. Prioritize VoIP systems with unified communication tools that allow staff to communicate across devices.

Smart call routing connects callers to the right agent or team. It can be based on the type of call or a person’s identity. On this page, you will learn more about the features of VoIP phones.

Voicemail Transcription

With working from home becoming the norm, finding a VoIP phone system that allows staff to work remotely is important. A good solution will allow employees to answer calls from their mobile devices and save recordings of their conversations.

Feature-rich VoIP solutions offer call transcripts that send a text version of voicemail messages as an email attachment. This helps to ensure that important information doesn’t get missed.

Call Transfer

Easily transfer calls to another device without cutting off the ring. This VoIP feature helps you stay professional with customers even when you need to step away from your phone for a minute or change phones.

VoIP solutions offer a low-cost and scalable solution for local businesses. Look for platforms that offer advanced features like a conference bridge, voicemail-to-text, and music on hold.

Caller ID

Caller ID enables a device to display a person’s name and phone number on a digital screen. It works using caller identification tech and online databases.

VoIP business caller ID features are essential for businesses that call customers and prospects. This is especially important for delivery and transportation service providers. It enables them to use a local area code to make their businesses seem more trustworthy.

Call Forwarding

Call forwarding is an important feature for businesses that rely on answering calls to meet customer expectations or ensure business operations continue even when employees are unavailable. Look for a VoIP solution that offers advanced call-forwarding rules and settings.

Having voicemail transcription means you don’t have to stop what you’re doing to read or review a message. It also helps you maintain productivity for peak performance.

Call Waiting

VoIP call waiting lets you transfer calls to another team member. It’s a critical feature for teams, departments, and contact centers that handle large customer calls simultaneously.

This feature prevents incoming calls from going to your team members’ phones, keeping them productive while they work. It’s also a great feature for remote and mobile workers.

A VoIP solution enables customers to remain connected through a prerecorded announcement when the call queue is full. This feature lets your team manage high-volume inquiries with ease.

VoIP phone systems offer a range of tools that allow employees to connect with customers more effectively and collaborate across devices. For example, hot desking enables employees to work remotely using a softphone, desktop, or laptop.

Caller ID Block

VoIP systems allow managers to prioritize calls based on department or team for businesses that receive large call volumes. This is an important feature that helps to minimize customer wait times and increase team productivity.

Look for a solution that offers voice continuity to ensure calls are never lost, even during an internet outage. This is especially important for remote or mobile employees.

VoIP systems can integrate with mobile applications allowing users to work from anywhere, even outside the office. This is a great feature for frequent travel teams or customer service representatives.

Caller ID blocking blocks spam callers and telemarketers from getting through to your business phone lines. This boosts your team’s productivity and allows them to focus on helping customers.

Call Screening

Call screening is a powerful VoIP feature that works with caller ID to block spam calls and robocalls. It also lets businesses route customer support calls to the most appropriate team members.

VoIP systems typically come with ring groups that alert multiple devices when a call comes in. This helps minimize customers’ wait times and improves business productivity. It’s also a great option for remote teams who take calls on personal mobile phones.

Caller ID Alerts

Leading VoIP systems offer a variety of caller ID alerts that minimize customer frustration and keep teams on task. These can include ring groups that instantly alert team members when specific clients call.

These alerts can also send call information to email or text, a useful feature for teams out of the office or on the go. These integrations help ensure team efficiency and a professional brand image.

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